Night Concierge

Stroud, Gloucestershire
Full-time
Salary: £8.50 /hour


Purpose of the Job

To provide a concierge service to keep the building safe and secure. Point of contact for service users and authorised visitors entering and exiting the building.

Key Responsibilities

  • To ensure the security of the premises at all times when on duty.
  • To keep a record of all significant events during the period of duty.
  • To record and report any incidents to the appropriate staff member at handover.
  • To respond to challenging behaviour and manage confrontation by alerting the appropriate emergency services if required.
  • To maintain good working relationships with residents offering sensitive, professional and purposeful interactions in order to enable service users to progress.
  • To liaise with other external agencies as necessary.
  • To respond to the fire alarms if they activate during the period of duty.
  • To comply with the OPENhouse policy and procedure regarding confidentiality.

Job Content and Role

  • To monitor and manage access into the building ensuring that only residents, their invited visitors, and professionals carrying out their duties are allowed access.
  • To operate and manage CCTV equipment.
  • Ensure adherence to Health and Safety regulations appropriate to the building and service
  • To regularly patrol and inspect all communal areas, including office spaces, ensuring they are kept clean and free of hazards including carrying out any immediate cleaning to ensure this.
  • To record patrols and inspections noting any issues or concerns on the CRM ensuring records are accurate and up to date.
  • To report repairs and maintenance issues to the Maintenance Officer via the log.
  • To help prepare flats/rooms for new residents to move into as required.
  • Ensure handovers at the start and end of shifts with support workers.
  • Develop and maintain high quality working relationships with colleagues both within and outside of the organisation.
  • Show commitment to professional development attending training and development opportunities as required.
  • To ensure Health & Safety and operational polices and principles are observed by yourself, colleagues and service users.
  • Adherence to OPENhouse professional code of conduct.

This list is not exhaustive and you may be asked to undertake duties not specified on the job description from time to time.

Person Specification

  • To articulate and personally demonstrate OPENhouse values and behaviours of integrity, compassion and excellence.
  • A desire to bring about positive change with vulnerable young people and adults.
  • Operational understanding of housing and the mental health conditions vulnerable people may face.
  • Experience of working with vulnerable people.
  • Good communication skills verbally and in writing.
  • Understanding of Safeguarding processes and procedures within the Social Care Sector.

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